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The Customer Workshop

Deliberate, genuine and open co-operation with your customers

I lead a team of developers that work on one of the busiest New Zealand websites. They work on 4 different product teams on a site with ~4 million members and ~850,000 unique users every day. We love our customers and we want them to know it!

The customer workshop is a week long event for forging incredible relationships between product delivery teams and their customers.

You'll invite customers in to your workplace for an entire day, you'll work with them to identify how you can help them and then for the rest of the week you'll work to solve those problems.

This course is a D.I.Y. guide for running your own customer workshop. I will provide you all the checklists you need to ensure you don't forget anything and promotional materiel to sell the idea to your team and your leaders.

You will save anywhere up to 6 weeks of planning by following my course.

If you want your customers to feel…

  • that you care deeply about their business and their problems.
  • that you are competent and understand their business.
  • that you provide value for money.
If you want the developers in your team to have…
  • increased empathy for your customers by associating their work with real people rather than personas.
  • a chance to hack and hustle to get shit done outside of their structured day-to-day agile practice.

...then you will benefit from this course!


Your Instructor


Darragh ORiordan
Darragh ORiordan

I’m a developer and people leader living in Auckland, New Zealand. I like helping people. I like solving problems. I love using iterative development and data driven decisions to make better things.


Class Curriculum


  Setting the stage
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  The Customer Day
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  The Solution Days
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  The Final Presentation
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  Wrapping Up
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!